Privacy Policy
UAB NORD POUCH (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or interact with our services.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.
- What Information We Collect
We may collect the following categories of personal data:
- Identity & Contact Information: Name, business name, email address, phone number, VAT number, shipping/billing address.
- Account Information: Login credentials, company registration details (for B2B clients).
- Transaction Data: Orders, payment history, shipping records.
- Technical Data: IP address, browser type, device information, and website usage data.
- Marketing Preferences: Newsletter subscriptions, marketing consents.
We do not collect or store sensitive personal data unless required by law.
- How We Collect Your Data
We collect data in the following ways:
- When you create an account or place an order.
- When you subscribe to our newsletters or marketing emails.
- When you contact us via email or contact forms.
- Through cookies and similar technologies when you browse our website.
- Why We Use Your Data
We use your personal data for the following purposes:
- To process and fulfill your orders.
- To provide customer support and respond to inquiries.
- To manage your account and authenticate users.
- To improve our website and services.
- To comply with legal obligations (e.g. tax, invoicing).
- To send you service updates, promotions, and newsletters (if you’ve consented).
- Legal Bases for Processing
We rely on one or more of the following lawful bases:
- Performance of a contract (e.g., to fulfill your order).
- Legal obligation (e.g., VAT invoicing).
- Legitimate interests (e.g., preventing fraud or improving services).
- Consent (e.g., for email marketing or non-essential cookies).
- How We Share Your Data
We may share your data with:
- Payment service providers (e.g., Stripe, banks).
- Shipping partners (e.g., courier services).
- Service providers (e.g., web hosting, CRM systems).
- Authorities (when legally required).
We do not sell your data to third parties.
- International Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure adequate protection through mechanisms such as Standard Contractual Clauses (SCCs) or equivalent legal safeguards.
- Cookies & Tracking Technologies
Our website uses cookies to:
- Enable website functionality.
- Track performance and usage metrics.
- Remember preferences and logins.
- Serve targeted advertisements (only with consent).
For more details, please see our Cookie Policy (or include inline here if preferred).
You may manage your cookie preferences through your browser or via our cookie consent banner.
- Data Retention
We retain your personal data:
- As long as necessary to fulfill the purposes outlined in this policy.
- For as long as required by law (e.g., accounting, tax laws).
- Until you withdraw your consent (for marketing).
When no longer needed, your data is securely deleted or anonymized.
- Your Rights
You have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”).
- Restrict or object to processing.
- Withdraw consent at any time (where applicable).
- Port your data to another service provider.
To exercise these rights, please contact us at info@nordpouches.com.
If you believe your rights have been violated, you may lodge a complaint with your local Data Protection Authority (in Lithuania: vdai.lrv.lt).
- Data Security
We implement appropriate technical and organizational measures to safeguard your data, including:
- Secure SSL encryption
- Password-protected systems
- Access controls and audits
However, no system is 100% secure, and you use our website at your own risk.
- Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or security of those sites. Please review their privacy policies independently.
- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” indicated at the top. Your continued use of our services constitutes your acceptance of the revised policy.
- Contact Us
For any questions, concerns, or requests regarding your data, please contact:
UAB NORD POUCH
📧 info@nordpouches.com
📍 Eduardo Andrė g. 14-5, LT-02232 Vilnius, Lithuania
